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Full service operation and maintenance of your IT services
Through its Network Operations Center, OZONO provides its customers with a complete service that guarantees the correct functioning of its IT services, with high levels of availability and reduced costs.
After the implementation and the deployment of its IT services/projects, customers are confronted every day with difficulties in ensuring the availability of the service and the need for evolution. Through this offer, OZONO guarantees the entire life cycle process of an IT service after its development.
what we do
Delivering industry leading security
1st Line support
We offer a support service to our customers through a telephone line and website, where the customer can follow the current status of their tickets and levels of service performed, in perfect articulation with the 2nd line.
2nd Line support
With each problem, an assessment is made as to whether this is the scope of corrective maintenance and forwarded to the corresponding 2nd line, or whether it is an evolutionary maintenance that requires budgeting.
24/7 service desk
Our 1st and/or 2nd line support services through a telephone line are available 24/7 or only on weekdays from 9 am to 6 pm, depending on the contract conditions.
Contract management
Periodically, we provide a set of reports, where our clients can check the problems reported / solved, as well as a statistical analysis of response times / resolution versus the agreed-on service levels.
Why our clients
love us
Case study
Digitalization and automation in the health sector
ARMIS implemented a customized solution for the Coimbra Hospital and University Center - CHUC, involving the creation of a Power App for registering and inspecting request forms and developing flows for sending notifications to those involved in the process.
Ensuring the right answer to it problems
Our operations center
ARMIS develops projects in multiple areas, from Corporate Apps, Data Analytics, Security Systems, Financial Projects, Transportation and Sports solutions. Through OZONO's operations center, we structure a methodology for the installation and monitoring of all ARMIS projects. From commissioning, testing, warranty, monitoring, support and maintenance. The operations center guarantees the entire life cycle of a project after its development, remotely or locally at the customer's premises.
Supporting your project 24x7
Our team of experts is specialized and trained to provide a 24x7 Support Service to our clients according to contract conditions. This service can be provided through a telephone line and a website using a ticketing system. Monitoring projects is crucial for their application and success and our team is ready to guide you and help your business to overcome any issue that might happen. Our monitoring center operator is waiting for your project.
Ensuring the right answer to it problems
Our operations center
ARMIS develops projects in multiple areas, from Corporate Apps, Data Analytics, Security Systems, Financial Projects, Transportation and Sports solutions. Through OZONO's operations center, we structure a methodology for the installation and monitoring of all ARMIS projects. From commissioning, testing, warranty, monitoring, support and maintenance. The operations center guarantees the entire life cycle of a project after its development, remotely or locally at the customer's premises.
Supporting your project 24x7
Our team of experts is specialized and trained to provide a 24x7 Support Service to our clients according to contract conditions. This service can be provided through a telephone line and a website using a ticketing system. Monitoring projects is crucial for their application and success and our team is ready to guide you and help your business to overcome any issue that might happen. Our monitoring center operator is waiting for your project.